User Management

Creating A New User
With the Access App open, navigate to the Users tab as shown below.
In the top-right corner of the page, you will see a small “+” icon inside a circle. Click this icon to open the Create menu.
You will then be prompted to enter the following information:
First Name
Last Name
Authentication Method
For most users, the recommended authentication method is PIN, which allows the user to access the system using their assigned PIN code.
The Licence Plate authentication option is only applicable if your system is equipped with Access-Based Number Plate Recognition (ANPR) cameras.
Once these fields are completed, you can proceed with saving the new user.
You can also assign an NFC card or tag to a user for contactless access.
This can be done using common NFC-enabled items such as:
NFC access cards
NFC key fobs
Apple AirTags or similar NFC-enabled devices
Other compatible NFC cards or keys you may already own
To pair an NFC device with the system, you must be physically near the intercom or NFC reader.
When prompted during setup, simply present the NFC card or device to the reader to pair it with the user account.
Once paired, the NFC device can be used to unlock the system by tapping it on the reader.
NFC access can also be used alongside other authentication methods, such as PIN codes or licence plate recognition, giving users multiple ways to gain access.

Removing / Deactivating A User
From the Users Tab, select the user in question.
By selecting the user, you will be presented with a summary of their profile. To manage the user, navigate to the settings page by clicking the cog icon in the top-right corner of the page. This will open the settings for that user.
Towards the bottom of the settings page, you will see the Deactivate option.
When selecting Deactivate, you will be required to confirm your choice before the user is deactivated.
Once the user has been deactivated, you can either leave the profile in this state until it is needed again, or you will now be given the option to remove the user completely.
Again, you will be prompted to confirm before permanently deleting the user.
The user is now deleted.

Modifying An Existing User
From the Users Tab, select the user in question.
By selecting the user, you will be presented with a summary of their profile. To manage the user, navigate to the settings page by clicking the cog icon in the top-right corner of the page. This will open the settings for that user.
Here you can edit the user’s existing information, including authentication methods and basic profile details.